Get Support

Submit a Support Request

Email Support

The REDCap administrative team manages user accounts and provides general email support. For basic support and account-related requests, submit a ticket through the support request system.

Monthly Open Q&A

REDCap administrators host monthly open Q&A sessions from 1-2 p.m. CT on the third Thursday of every month. These sessions provide an opportunity for UIC REDCap users to share questions or troubleshoot issues with other users on the call. Each month, the host will provide a brief introduction to a REDCap feature with an additional 50+ minutes of open Q&A.

Email redcapihrp@uic.edu to join the REDCap listserv or request webinar login details.

One-on-One Consultations

One-on-one video support sessions may be available. To request a one-on-one consultation, submit a ticket through the support request system.